Yaron Morhaim Jewellery – Returns Policy
These terms and conditions are designed to protect both you as the customer and us as the supplier. 
 
You have the right to return goods if you are not entirely satisfied, provided:
1. The goods are returned within 7 working days of receipt. Please note that for reasons of health and hygiene (Trading Standards) earrings for pierced ears and body Jewellery is non-returnable. We are unable to accept these items for exchange or refund unless they are found to be faulty.
2. The goods reach us in perfect condition in the original packaging. You are responsible for ensuring that the means of delivery is adequate, that the items are insured against loss or damage and that proof of receipt is provided. In the U.K, Royal Mail’s Special Delivery service provides all these aspects but you must make sure that you choose the appropriate level of compensation with regard to the value of the goods enclosed.
Any discrepancies will result in full or partial forfeiture of your credit. Before returning any purchase for any reason, you must e-mail sales@yaronmorhaim.com. We shall then issue an authorising number. 
The following information will be required; Full name and address, order number, product code, description, and quantity. Your reason for the return, whether you require a replacement or credit. 
When returning the goods, you must adhere to the following policy:
Remember, all items must be in the original packaging.
Please include your invoice (or a photocopy of the invoice) from the original order. Refunds will be issued in the form of the original payment.
Very important:
Please note: Our rings are bespoke and made to order, special orders and items that we do not currently carry in stock, cannot be exchanged or returned under any circumstances.
For more information, please contact us sales@yaronmorhaim.com.
Repairs
Yaron Morhaim Jewellery is sold with a 1-year warranty cover against possible defects in materials and craftsmanship. The item is only covered under the warranty with valid proof of original ownership and product info indicating the date and location of purchase.
Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery service that requires a signature.
Yaron Morhaim Ltd. does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
Once we receive your item, we will inspect it and if we are satisfied that it is defective in materials or workmanship, we will repair the items at our expense and return it to you free of charge.  If we cannot repair your item, we reserve the right to replace it with the same or similar product.
This is, of course, subject to the item being within our 1-year guarantee.
NB:Â Items outside of the 12 month warranty period will be subject to a repairs charge. If no proof of purchase can be provided, the piece will be treated as being outside of warranty.
Our repair and reconditioning service will take 4-8 weeks for your jewellery to be finished and ready to send back to you.
