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Yaron Morhaim Jewellery – Returns Policy

These terms and conditions are designed to protect both you as the customer and us as the supplier. 
 
You have the right to return goods if you are not entirely satisfied, provided:

1. The goods are returned within 7 working days of receipt. Please note that for reasons of health and hygiene (Trading Standards) earrings for pierced ears and body Jewellery is non-returnable. We are unable to accept these items for exchange or refund unless they are found to be faulty.

2. The goods reach us in perfect condition in the original packaging. You are responsible for ensuring that the means of delivery is adequate, that the items are insured against loss or damage and that proof of receipt is provided. In the U.K, Royal Mail’s Special Delivery service provides all these aspects but you must make sure that you choose the appropriate level of compensation with regard to the value of the goods enclosed.

Any discrepancies will result in full or partial forfeiture of your credit. Before returning any purchase for any reason, you must e-mail sales@yaronmorhaim.com. We shall then issue an authorizing number. 
The following information will be required; Full name and address, order number, product code, description, and quantity. Your reason for the return, whether you require a replacement or credit. 
When returning the goods, you must adhere to the following policy:

Remember, all items must be in the original packaging.

Please include your invoice (or a photocopy of the invoice) from the original order. Refunds will be issued in the form of the original payment.

Very important:

Please note that rings which are bespoke and made to order, special orders and items that we do not currently carry in stock, cannot be exchanged or returned under any circumstances.

For more information, please contact us sales@yaronmorhaim.com or call 0208 40 1647.

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